Services
Feasibility studies and market analysis
Strategy and GCC design
Site selection and location strategy
Legal entity setup and regulatory compliance
Performance KPIs, compliance governance, and risk management
Change management and organizational transformation
Talent acquisition, HR, and workforce strategy
Workspace design and facilities setup
Shared services operations (Finance, HR, Procurement)
Technology infrastructure, cloud engineering, and cybersecurity
AI-driven cloud migration, application modernization, and automation
Cost optimization and financial management
Capability Center of Excellence (CoE) development (AI, Data, GenAI, Cybersecurity, Cloud, Engineering)
Engagement Models
Build-Operate-Transfer (BOT): Full lifecycle setup, management, and transfer of client-owned GCCs
Capability Center-as-a-Service (CaaS): Modular, zero-capex, end-to-end GCC enablement across Strategy, Talent, Workspace, Technology, Governance
Managed GCC: EY-led staffing and operations for IT, analytics, finance, HR, digital engineering, and R&D functions
Assisted Setup: Advisory-driven model for client-owned GCCs that require strategy, design, governance, and transformation guidance
Hybrid Models: BOT + Managed Services combinations and staggered transition models for phased capability ramp-up
Capabilities
Generative AI & Agentic AI: AI agents, autonomous workflow orchestration, and enterprise AI acceleration
Proprietary EY LLM Platform: India-built, domain-specific language models for GCC deployment
Advanced Data & Analytics: Predictive analytics, forecasting, BI platforms, and AI-powered insights
Cybersecurity & Data Governance CoEs: SOC setups, threat intelligence, privacy governance, and compliance automation
Cloud Engineering & DevOps: Multi-cloud architecture, modernization frameworks, CI/CD, IaC
Intelligent Automation: RPA, hyperautomation, process mining, intelligent document processing
Engineering & R&D CoEs: Product engineering, digital twins, simulation, advanced R&D support
Industry-Specific CoEs: BFSI risk, healthcare analytics, semiconductor engineering, retail personalization, manufacturing IoT
Innovation & Tech Assets
EY.AI Platform for enterprise AI governance, compliance, model lifecycle management
Intelligent GCC Suite for AI-native GCC operating models and predictive scaling
Agentic AI Orchestration Platform enabling autonomous operations and multi-agent collaboration
Proprietary LLM Infrastructure for domain-tuned GenAI capabilities
Digital Factory Delivery Model combining agile, pod-based execution with AI augmentation
Value Realization Dashboards for ROI tracking, time-to-value, efficiency gains, NPS, and capability maturity
AI/ML Academies & Talent Platforms with 25,000+ AI-certified professionals
Cyber & Cloud Accelerators: Secure landing zones, automation kits, IaC blueprints, compliance-ready architectures
Delivery Strengths
End-to-End GCC Enablement Capability: EY offers one of the most comprehensive GCC enablement portfolios in the industry, covering feasibility, site selection, legal compliance, HR, technology setup, governance, operations, and scaling. Its Capability Center-as-a-Service (CaaS) model provides seamless strategy-to-operations execution for enterprises across industries.
Massive Multi-Industry Client Base & Delivery Experience: With 300+ multinational GCC clients, EY has one of the largest portfolios among global consulting firms. Its experience cuts across BFSI, healthcare, pharmaceuticals, technology, semiconductors, retail, and manufacturing, giving it deep contextual awareness of unique industry requirements.
Strong AI, GenAI & Agentic AI Foundations: EY’s proprietary LLM platform, India-based innovation labs, and 25,000+ AI-certified employees give it a significant edge in building AI-native GCCs. Its accelerators in GenAI, autonomous agents, data governance, and AI-driven automation position the firm as a leader in next-generation capability center transformation.
Proven Specialization in High-Value Functions: EY focuses heavily on capability building for AI/ML, cybersecurity, cloud engineering, data science, R&D, digital engineering, and advanced analytics. This positions the firm strongly for enterprises shifting GCC work from transactional operations to strategic and innovation-led functions.
Demonstrated Ability to Scale GCCs Rapidly: EY has established and scaled dozens of centers, taking multiple Fortune 500 GCCs from 0–500 employees within 12 months and to 1,000+ employees by year 3. Its repeatable frameworks, talent acquisition engines, and operational governance models support predictable scaling.