Services
Feasibility studies and market analysis
Strategy and GCC Design
Legal entity setup and regulatory compliance
Performance KPIs, compliance governance, and risk management
Change Management
Talent acquisition, HR, and workspace design
Shared services operations (F&A, HR, procurement)
Technology infrastructure and cybersecurity
AI-driven cloud migration, application modernization, and automation
Cost optimization
Capability Center of Excellence (CoE) development (AI, Data, GenAI)
Engagement Models
Build-Operate-Transfer (BOT): Full lifecycle setup and transfer of a client-owned GCC
GCC-as-a-Service (GCCaaS): Modular, no-capex engagement plug-and-play across Strategy, Talent, Workspace, Leadership
Managed GCC: Staff and manage client-dedicated teams across functions (IT, analytics, finance, etc.)
Hybrid Models: Combination of BOT + Managed Services or staggered transitions
Capabilities
RapidX™: AI-augmented software engineering
Tensai®: Intelligent IT automation
Amaze®: Accelerated cloud migration platform
AgentVerse: Hexaware’s AI Agent Platform with over 500+ enterprise AI agents.
Tensai® for Autonomous Testing
Domain CoEs: Custom GCC CoEs across retail analytics, industrial tech, fintech, etc.
Innovation & Tech Assets
Digital Factory Model (Agile, AI-driven delivery)
AI Governance Council and compliance (GDPR, HIPAA, OECD)
Value Realization Dashboards (ROI, TTV, Efficiency, NPS), Integrated learning via HexaVarsity & Agentic AI Academy
Delivery Strengths
Zero-capex models and office provisioning
Rapid time-to-scale (up to 500 employees in <6 months)
100% employee transition success in past BOTs
High retention: 90%+ across client GCCs
300% projected GCC business growth over 3 years
Strong post-integration capabilities post-SMC acquisition
Value Proposition
Proven GCC Build Excellence: Hexaware’s established GCC-build playbooks, backed by a flawless setup track record and exceptionally high retention rates, demonstrate strong execution maturity. Its ability to rapidly scale centers such as ramping a large GCC to more than a thousand employees within a short timeframe reflects robust program governance and operational discipline.
Strong Proprietary IP & AI Platforms: The company’s portfolio of patented AI platforms and engineering accelerators underscores its innovation depth. These tools, combined with agile digital factory processes and structured AI governance, enable faster implementation, reduced transition effort, and differentiated value for GCC clients.
Global Brand with Deep North America Presence: The combined Hexaware - SMC identity expands the firm’s global footprint across dozens of countries. With a particularly strong presence among North American enterprises, Hexaware benefits from early trust among companies driving next-generation GCC models, strengthening its positioning in the evolving GCC 2.0 landscape.
Experienced Leadership & Skilled Workforce: The leadership team brings hands-on GCC-building experience through both SMC founders and Hexaware’s senior executives. Supported by a broad India delivery network and a workforce heavily trained in AI and digital capabilities, Hexaware is well-equipped to deliver modern, capability-led GCC transformations.
Strong Enterprise Foundation & Expanding GCC Portfolio: Backed by a stable global organization, Hexaware’s fast-growing GCC services business adds credibility and momentum in this market. This expanding portfolio reinforces client confidence and positions the company as a long-term, strategic partner for GCC build-out and transformation mandates.