Services
Strategic & Design Services
Build & Setup Services
Scale & Optimize Services
Transform & Innovate Services
Managed Services
Engagement Models
Build-Operate-Transfer (BOT)
Build-Operate-Transfer-Transition (BOTT)
Joint Venture (JV)
Assisted GCC Build
Hybrid (GCC + ODC)
BOA (Build-Operate-Anchor)
GCC-as-a-Service (GCCaaS) – accelerated 9–12 month setup with AI-first integration
Capabilities
AI, GenAI & Agentic Systems
Emerging Technology & Engineering
Domain CoEs
Automation & Optimization
Innovation & Tech Assets
Infosys leverages a powerful stack of proprietary technologies in GCC engagements:
Topaz™ – generative AI and digital intelligence platform
Agentic Foundry – enterprise agent deployment framework
EdgeVerve AI Next – orchestration and decision intelligence
Infosys Cobalt™ – cloud modernization accelerators
Business process and automation blueprints
Unified data, analytics & model governance frameworks
GCC maturity and performance benchmarking tools
Delivery Strengths
AI-First Differentiation: Infosys Topaz, Agentic Foundry, and EdgeVerve AI Next give the firm a significant technological advantage in building next-generation GCCs.
Proven Large-Scale Transformation Capability: Strong track record with complex multi-year engagements (Lufthansa ~$300M, Danske Bank ~$454M).
Full Lifecycle Expertise: High success rate in GCCs from inception through maturity, with 80–85% full lifecycle engagements.
Tier-2 Expansion Leadership: Early investments in emerging cities with proven success (Nu Skin Digital Innovation Center in Coimbatore).
Strong Client Retention: ~85%+ retention and ~75-80% expansion rate indicate high trust and satisfaction.
Industry-Specific CoEs: Aviation, BFSI, manufacturing, healthcare, and technology CoEs support specialized GCC mandates.
High Specialized Talent Density: ~65-75% of workforce in AI/ML, cloud, cybersecurity, digital engineering, and domain SME roles.