Systems Plus

GCC Enablement & Setup Services:

• Feasibility studies and market analysis

• Location strategy and site selection

• Legal entity setup and regulatory compliance

• Infrastructure setup and workplace readiness

• Technology enablement, cloud readiness, cybersecurity baselines

• Operations and process setup across functions

• Change management and leadership alignment

• Performance management and KPI frameworks

• Vendor and partner management

• Scaling strategy and future-growth planning

• Cost optimization and financial management

Specialized Capability Building:

• AI, Data & Automation CoEs (data engineering, MLOps, forecasting, personalization, claims automation, NLP optimization)

• Domain CoEs for Retail, BFSI, Lifecare, EdTech, Property, and QA

• Cybersecurity & IT resilience functions (SOC setup, IAM, endpoint security, compliance)

• MarTech and personalization engineering teams

• Cloud FinOps pods for cost governance

• Innovation pods for retail/BFSI pilots and accelerator co-creation

• Managed GCC (Full-Lifecycle)

• Build-Operate-Transfer (BOT)

• Assisted / Advisory / Point Support

• GCC-as-a-Service (Launched 2010)

AI, Data & Automation CoEs

• Unified Data → AI lifecycle frameworks

• Feature stores, prompt libraries, MLOps accelerators

• Retail-specific AI use cases: personalized promotions, inventory optimization, demand forecasting, fraud prevention

• BFSI applications: risk scoring, claims automation, compliance analytics

• KPI-led outcome models (accuracy lift, cycle-time reduction)

Domain CoEs

• QA & Testing CoEs (automation-first)

• MarTech CoEs (campaign ops, CDP, personalization)

• Finance & Compliance CoEs (RPA-enhanced)

• Customer Ops CoEs (analytics + workflow automation)

Cybersecurity CoEs

• SOC setup, monitoring

• IAM, endpoint security, incident response

• Compliance patterns for ISO 27001, SOC 2, GDPR, HIPAA, PCI-DSS

• 12-month hardening roadmaps for new GCCs

Innovation Pods

• High-impact automation and analytics prototypes

• Retail data accelerators and MarTech integrations

• Cloud FinOps optimization packs

• Full-Lifecycle GCC Expertise With Strong Execution Depth: Systems Plus delivers one of the most comprehensive lifecycle models in the ecosystem, with 95% of engagements spanning strategy, setup, stabilization, and multi-function scale out. This end-to-end ownership reduces fragmentation for clients, accelerates time-to-value, and positions Systems Plus as a reliable partner for GCCs transitioning from pilot-scale to enterprise-grade operations.

• Deep Domain Leadership in Retail, BFSI, and Healthcare: With over 60 active GCC clients - half of them in Retail & Ecommerce - Systems Plus has built strong sector specialization that few competitors match. Their proven playbooks for retail analytics, MarTech, merchandising, omnichannel commerce, and data engineering make them a preferred partner for global retailers consolidating digital and analytics capabilities in India.

• High-Impact AI, Data & Automation CoEs: Systems Plus has demonstrated maturity in building AI and automation-led GCC functions that deliver measurable business outcomes. Their AI Engineering Framework, MLOps accelerators, automation-first QA models, and BFSI/Retail domain CoEs enable organizations to shift from transactional operations to KPIs-led, value-creation engines. Functions such as personalization, forecasting, fraud analytics, and vendor governance have become repeatable strengths.

• Pragmatic Innovation and Delivery Model: Systems Plus blends standardized accelerators with contextual execution. Their delivery pods, transformation governance, PMO dashboards, and light-touch AI automation create operational transparency without over-engineering. This approach ensures agility, speed, and relevance, especially for mid-market firms that require rapid maturity without heavy frameworks.