British Airways GCC in India

About British Airways's India GCC

Functions of the Gurgaon Call BA centre: - Handling global passenger inquiries, bookings, changes, complaints, and loyalty programme support. - Utilising a modern, cloud‑based telephony system with call‑flow management and data-driven customer experience personalization. - Playing a critical role in British Airways’ ongoing investment in enhancing global customer care and digital service delivery from India

Where British Airways operates in India

• Gurugram: all GCCs in Gurugram

What the center does

• GBS/Shared Services

Industry: Airlines and Aviation